20 insightful quotes about dispute resolution


Quotations often provide a great medium to convey great ideas and deeply inspiring thoughts in just a few words. Whether you’re a natural peacemaker, a dispute resolution professional or someone looking to venture into the field, you will find the following quotes very relevant. In fact, they are nuggets of wisdom that everyone should ponder on because we all experience conflict as a fact of everyday life.



Here we go.

1. Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth – or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them. – Kenneth Cloke

2. If it is possible, as far as it depends on you, live at peace with everyone. – Saul of Tarsus

3. The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them. – Thomas Crum

4. Peace cannot be kept by force; it can only be achieved by understanding. – Albert Einstein

5. Change means movement. Movement means friction. Only in the frictionless vacuum of a nonexistent abstract world can movement or change occur without that abrasive friction of conflict. – Saul Alinsky

6. We can have unity without uniformity; we can walk hand in hand without seeing eye to eye. – Rick Warren

7. Whenever two people meet, there are really six people present. There is each man as he sees himself, each man as the other person sees him, and each man as he really is. – William James

8. I don’t think anyone ever gets completely used to conflict. If it’s not a little uncomfortable, then it’s not real. The key is to keep doing it anyway. – Patrick Lencioni

9. Man must evolve for all human conflict a method which rejects revenge, aggression and retaliation. The foundation of such a method is love. – Martin Luther King, Jr.

10. Unless both sides win, no agreement can be permanent. – Jimmy Carter

11. You never really understand a person until you consider things from his point of view. – Harper Lee

12. A gentle answer turns away wrath, but a harsh word stirs up anger. – King Solomon

13. Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. – Benjamin Franklin

14. There are three ways of dealing with difference: domination, compromise, and integration. By domination only one side gets what it wants; by compromise neither side gets what it wants; by integration we find a way by which both sides may get what they wish. – Mary Parker Follett

15. Conflict can and should be handled constructively; when it is, relationships benefit. Conflict avoidance is not the hallmark of a good relationship. On the contrary, it is a symptom of serious problems and of poor communication.

16. The right tools for solving disputes within our community are precision instruments such as reason, communication, empathy, curiosity, and understanding. They are also the right tools for building a global civilization of peace and prosperity. – Paul K. Chappell

17. Discourage litigation. Persuade your neighbors to compromise whenever you can. Point out to them how the nominal winner is often the real loser – in fees, and expenses, and waste of time. As a peace-maker the lawyer has a superior opportunity of being a good man. There will still be business enough.” – Abraham Lincoln

18. Conflict is inevitable, but combat is optional. – Max Lucado

19. The Law of Win/Win says, “Let’s not do it your way or my way; let’s do it the best way. – Greg Anderson

20. An ounce of mediation is worth a pound of arbitration and a ton of litigation! – Joseph Grynbaum

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